When the subject is hard, the deadline is real, and your name goes on it, I'm who you call.
Readers give you a few seconds, so every word has to punch above its weight. Landing a hard subject that fast takes more than a generalist with a thesaurus.
Op-eds, columns, executive bylines, thought leadership. Your name goes on it. Mine doesn't.
Analysis I build on current data and source line by line. I read the release, not the summary of the release.
When the news is bad and the lawyers are in the room. I did this inside Fannie Mae in 2008 and the instincts stuck.
Capability briefs and technical collateral for buyers who read forty of these a week and trust none of them.
Email sequences and long-form sales copy for strength and nutrition, where I'm the expert as well as the writer.
Voice guides, house style, and review workflows that stop the same argument from happening on every draft.
The words are mine. They have to be, because sounding human is the entire product. But refusing to touch the tools would be its own kind of malpractice, so I've spent real time learning where they help and where they wreck things.
I know machine writing when I hear it. That's how I keep it out of mine.
In September 2008 I was writing crisis communications inside Fannie Mae when the federal government took control of the company.
I learned credit default swaps and subprime mechanics the way you learn anything that sticks: under pressure, with smart colleagues, needing to explain it to someone by Friday. The mechanics of a swap don't matter to a family reading a foreclosure notice. What matters is whether someone can draw the line from one to the other in language that doesn't require a finance degree.
That was the job then and it's the job now. I have done it for a federal mortgage giant, a bank, two enterprise technology companies, a hospital system, and a long list of people whose names are on the work instead of mine.
The Inova work won a Standard of Excellence Web Award, which was nice. The better measure is that clients call back.
B.A. in English with honors, George Mason University. I grew up in Korea and read the language.
What it is, who reads it, and when you need it. That's enough to start.